Terms of Service

1. Driver Requirements & Documents

To rent a vehicle through our marketplace, all drivers must meet the following criteria:

• Minimum Age: Drivers must be at least 21 years old. For certain high-performance or luxury categories, the minimum age may be 25.
• Driving Experience: A valid driving license held for at least 2 years is mandatory.
• Mandatory Documents: You must present a valid Passport/ID and a valid original Driving License at the time of pickup. Photocopies are not accepted.

2. Booking, Deposit & Payments

Our platform facilitates the connection between you and independent car rental providers.

• Online Deposit: A 20% deposit is required to confirm the booking via Stripe. This ensures the vehicle is reserved for your dates.
• Remaining Balance: The remaining 80% is payable directly to the car owner/agency upon arrival (Cash or Card, depending on the provider).
• Security Deposit: A refundable security deposit (guarantee) may be required by the provider during pickup, depending on the insurance package selected.

3. Fuel & Cleaning Policy

We follow a transparent fuel policy to avoid extra charges:

• Fuel Level: Vehicles are generally provided with a certain level of fuel and must be returned with the same level (Like-for-Like). Missing fuel will be charged at local pump prices plus a service fee.
• Cleanliness: Vehicles should be returned in a reasonably clean condition. An extra cleaning fee may apply if the interior is excessively dirty or if there is evidence of smoking.

4. Traffic Violations & Fines

The renter is solely responsible for all traffic violations incurred during the rental period:

• This includes parking tickets, speeding fines, bridge tolls, and any other traffic-related penalties.
• An administrative fee may be applied by the car provider for processing these fines on your behalf.

5. Usage Restrictions

To ensure safety and vehicle maintenance, the following are strictly prohibited:

• Driving under the influence of alcohol or drugs.
• Off-road driving (unless the vehicle is a designated 4x4 and permitted by the owner).
• Sub-leasing the vehicle or allowing unauthorized drivers to operate it.
• Using the vehicle for racing, towing, or commercial transport of goods.

6. Insurance & Accidents

Insurance coverage is provided by the car rental agency, not by Rentalbania directly.

• In case of an accident or damage, you must notify the car provider immediately and obtain a police report.
• Failure to provide a police report may void the insurance coverage, making the renter liable for the full cost of damages.